Refund Policy

At Jeantubo Essentials Store, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help make it right. Please review our refund and return guidelines below.

• Products must be returned within 30 days of delivery.
• Items must be unused, in original packaging, and with all tags intact.
• Food and hygiene products may only be returned if they remain unopened and in their original condition.
• Customized or special-order items are not eligible for return unless defective or damaged.

To start a refund or return, contact our team at contact@jeantuboessentials.com or call +63 961 026 4895. Please provide your order number, product details, and reason for return. Our staff will guide you through the next steps.

• We’ll review your request and confirm eligibility within two business days.
• Approved returns must be shipped or brought to our store. Return instructions will be provided by our team.
• Once we receive and inspect the item, refunds will be processed to your original payment method within 7 business days.
• Exchanges are possible for qualifying products, subject to availability.

• Shipping fees are non-refundable unless the return is due to our error or a defective item.
• Products returned without prior authorization may not be accepted or refunded.
• Refund requests outside the 30-day period may not be honored.